# Ledger Device
# Requirements
- You've initialized your device (opens new window)
- Device firmware is up to date (opens new window)
- Ledger live is ready to use (opens new window)
- VeChain Application is latest version(≥1.0.4) (opens new window)
- Sync is latest version (≥1.2.0) (opens new window)
# Install VeChain Ledger app
- Open the Manager in Ledger Live. Connect and unlock your Ledger Nano S.
- If asked, allow the manager on your device by pressing the right button.
- Find VeChain in the app catalog.
- Click the Install button of the app.
- Follow the instruction when installation window appears.
# Import Ledger Device
- On your computer, open Sync
- At top right, click
, it will direct to wallet app
- At the top, click Ledger
- Follow the steps appears on Sync
# Remove Ledger Device
- On your computer, open Sync
- At top right, click
, it will direct to wallet app
- Select the ledger wallet which you would like to remove
- Click the remove on the middle top
- Input the wallet name and then click remove
# Troubleshooting
TIP
If all the steps cant solved the issue, Please contact Ledger Support (opens new window).
Ledger device: INS_NOT_SUPPORTED (0x6d00).
- Ensuring your device runs the latest firmware version.
- Reinstalling the apps on your device so you run the latest versions. Uninstalling apps does not affect your crypto assets, that are secured on the blockchain.
Ledger device: INCORRECT_DATA (0x6a80).
- In VeChain App Setting ,set Contract data to Yes
- In VeChain App Setting ,set Multi-clause to Yes
Sync :Unable to connect your device, please retry.
- Close other applications (Ledger apps, crypto wallets, Geth, Parity, Mist, Bitcoin Core, etc).
- Turn OFF VPN and anti-virus temporarily. If that works, make sure to whitelist Sync.
- Change the USB cable if possible. Try removing any dongles or docks you're using.
- Try different USB ports.
- Restart your computer.
- Try another computer.
# Mis-transfer the funds to ethereum address
Please check the Ledger support-Export your accounts (opens new window) instruction .Once the private key / keystore is exported, import to Sync wallet .