# Ledger Device

# Requirements

# Install VeChain Ledger app

  1. Open the Manager in Ledger Live. Connect and unlock your Ledger Nano S.
  2. If asked, allow the manager on your device by pressing the right button.
  3. Find VeChain in the app catalog.
  4. Click the Install button of the app.
  5. Follow the instruction when installation window appears.

# Import Ledger Device

  1. On your computer, open Sync
  2. At top right, click , it will direct to wallet app
  3. At the top, click Ledger
  4. Follow the steps appears on Sync

# Remove Ledger Device

  1. On your computer, open Sync
  2. At top right, click , it will direct to wallet app
  3. Select the ledger wallet which you would like to remove
  4. Click the remove on the middle top
  5. Input the wallet name and then click remove

# Troubleshooting

TIP

If all the steps cant solved the issue, Please contact Ledger Support (opens new window).

  1. Ledger device: INS_NOT_SUPPORTED (0x6d00).

    • Ensuring your device runs the latest firmware version.
    • Reinstalling the apps on your device so you run the latest versions. Uninstalling apps does not affect your crypto assets, that are secured on the blockchain.
  2. Ledger device: INCORRECT_DATA (0x6a80).

    • In VeChain App Setting ,set Contract data to Yes
    • In VeChain App Setting ,set Multi-clause to Yes
  3. Sync: Unable to connect your device, please retry.

    • Close other applications (Ledger apps, crypto wallets, Geth, Parity, Mist, Bitcoin Core, etc).
    • Turn OFF VPN and anti-virus temporarily. If that works, make sure to whitelist Sync.
    • Change the USB cable if possible. Try removing any dongles or docks you're using.
    • Try different USB ports.
    • Restart your computer.
    • Try another computer.

# Check account info failed

The error "checking account info failed" shown during the Ledger connection, means that the device you are trying to connect IS NOT the device that belongs to the wallet you imported. In other words, it's a brand new Ledger device you never imported. Please check that your Ledger device is the proper device that belongs to the selected account(imported wallet).

The easiest way to identify the issue is import your ledger device again. if it appears two separate wallets then you can reset your device to get your wallet accessible.

Reset your Ledger device:

  1. Reset your Ledger device by entering three wrong PIN codes.
  2. Restore from recovery phrase (opens new window)

Note

In case you have multiple Ledger hardware wallets set up with different recovery phrases, you should connect the device holding the recovery phrase used to import the account.

# Mis-transfer the funds to ethereum address

Please check the Ledger support-Export your accounts (opens new window) instruction .Once the private key / keystore is exported, import to Sync wallet .