Ledger Device

Requirements

• You've initialized your device (opens new window)
• Device firmware is up to date (opens new window)
• Ledger live is ready to use (opens new window)
• VeChain Application is latest version(≥1.0.4) (opens new window)
• Sync is latest version (≥1.2.0) (opens new window)

Install VeChain Ledger app

1. Open the Manager in Ledger Live. Connect and unlock your Ledger Nano S.
2. If asked, allow the manager on your device by pressing the right button.
3. Find VeChain in the app catalog.
4. Click the Install button of the app.
5. Follow the instruction when installation window appears.

Import Ledger Device

1. On your computer, open Sync
2. At top right, click , it will direct to wallet app
3. At the top, click Ledger
4. Follow the steps appears on Sync

Remove Ledger Device

1. On your computer, open Sync
2. At top right, click , it will direct to wallet app
3. Select the ledger wallet which you would like to remove
4. Click the remove on the middle top
5. Input the wallet name and then click remove

Troubleshooting

TIP

If all the steps cant solved the issue, Please contact Ledger Support (opens new window).

1. Ledger device: INS_NOT_SUPPORTED (0x6d00).

   • Ensuring your device runs the latest firmware version.
   • Reinstalling the apps on your device so you run the latest versions. Uninstalling apps does not affect your crypto assets, that are secured on the blockchain.

2. Ledger device: INCORRECT_DATA (0x6a80).

   • In VeChain App Setting ,set Contract data to Yes
   • In VeChain App Setting ,set Multi-clause to Yes

3. Sync :Unable to connect your device, please retry.

   • Close other applications (Ledger apps, crypto wallets, Geth, Parity, Mist, Bitcoin Core, etc).
   • Turn OFF VPN and anti-virus temporarily. If that works, make sure to whitelist Sync.
   • Change the USB cable if possible. Try removing any dongles or docks you're using.
   • Try different USB ports.
   • Restart your computer.
   • Try another computer.

Mis-transfer the funds to ethereum address

Please check the Ledger support-Export your accounts (opens new window) instruction .Once the private key / keystore is exported, import to Sync wallet .