FAQ
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Many reasons may cause the transaction failed/reverted. below are some causes:
it means that the address does not have enough VTHO to send the transaction. Please make sure you have enough VTHO before sending the transaction.
Network condition may affect connection between Sync2 and fee delegation service. You may try the following:
Retry signing process
Check your network connection status
Disconnect Wi-Fi and try with cellular data
Before the user confirms the transaction/certificate details, Sync2 will automatically ensure the designated signer(address) exists in Sync2.
Ensuring your device runs the latest firmware version.
Reinstalling the apps on your device, so you run the latest versions. Uninstalling apps does not affect your crypto assets, that are secured on the blockchain.
Navigate to VeChain App on your Ledger device
Navigate to Setting
Set Contract data to Yes
Set Multi-clause to Yes
Close other applications (Ledger apps, crypto wallets, Geth, Parity, Mist, Bitcoin Core, etc.).
Turn OFF VPN and antivirus temporarily. If that works, make sure to whitelist Sync.
Change the USB cable if possible. Try removing any dongles or docks you're using.
Try different USB ports.
Restart your computer.
Try another computer.
Reset your Ledger device:
Reset your Ledger device by entering three wrong PIN codes.
The error "checking status failed" shown during the Ledger connection, it means that the device you are trying to connect IS NOT the device that belongs to the wallet you imported. In other words, it's a brand-new ledger device you never imported. Please check that your Ledger device is the proper device that belongs to the selected account(imported wallet). The easiest way to identify the issue is again and compare the wallet address.
Please check the instruction. Once the private key / keystore is exported, import to Sync wallet.